Complaints Procedure

Sun Valley Auto Sales Ltd aims to provide a high standard of service. If you are unhappy with any aspect of our service, please contact us so that we can investigate and try to resolve the matter.

How to make a complaint

You can complain by telephone, email or post:

Sun Valley Auto Sales Ltd
Unit 4, Sun Valley Farm
Sandy Lane
Grays, Essex
RM16 4LR

Telephone: 07908 913614
Email: sunvalleyautosalesltd@gmail.com

Please include your name, contact details, vehicle registration or order reference, a clear description of the complaint and what you would like us to do.

What happens next?

We will acknowledge your complaint promptly and aim to do so within five business days. We aim to send our final response as soon as possible and within eight weeks.

Financial Ombudsman Service

If the complaint relates to a regulated financial service and you remain dissatisfied after our final response, or eight weeks have passed, you may have the right to refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
Website: financial-ombudsman.org.uk

Our regulatory details

Sun Valley Auto Sales Ltd is authorised and regulated by the Financial Conduct Authority as a credit broker, FCA reference number 1051626. We are a credit broker, not a lender.